Serve as a liaison between internal teams and partners to resolve operational or integration issues

Maintain clear records and communication logs for all partners

Administration of insurance product payouts and ensuring that the process complies with AML regulations

Reconcile accounts receivable balances, ensuring accuracy and timely resolution of discrepancies

Collaborate with payment gateway providers and internal teams (Payments, Billing, Data)

Support audit preparation and compliance reviews by gathering operational data

completing primary bookkeeping tasks (record of invoices, bank transactions, payments)

Work with P&C Insurance policy administration (create/terminate/update private and commercial customers insurance policies)

Conduct quality checks on customer profiles to verify compliance with and other regulatory requirements

Assist in preparing and managing departmental budgets. Track expenditures and receipts

Procurement & Vendor Relations: source vendors and negotiate pricing to achieve cost-effective procurement

Maintain meticulous records of receipts and departmental expenditures, ensuring financial accuracy and compliance

Tax & Accounts Assistance: Support the preparation and submission of tax documents, ensuring compliance with regulations, including maintaining VAT records

Assisting Senior finance associates on various tasks

Investigate and resolve transaction-related issues efficiently

Communicate and coordinate with payment service providers

Manage and escalate fraud alerts, assist customers in managing their assets, providing guidance on Wise’s platform features and facilitating smooth transactions

Worked closely with internal teams, including compliance and technical departments, to streamline processes and improve service delivery

Managed sensitive customer information with the utmost discretion, ensuring accuracy and compliance with data protection standards

Consistently met or exceeded performance targets, such as response times, resolution rates, and customer satisfaction scores

Monitor existing transactions performance and identify suspicious trends or activities

Troubleshoot and solve application issues by reviewing application and local system configurations and adjusting them, reinstalling the application, installing support patches and fixes

Work collaboratively to ensure IT policies, standards, and configurations are adequately maintained, communicated, and compliant with internal and external policies

Support risk assessments, baseline reviews, and Information Security Management System policy updates to maintain security compliance and drive improvement

Identify, analyze, and mitigate third-party risks using internal policies and industry best practices Support oversight of controls relating to Technology to ensure the confidentiality, integrity, and availability of systems and data

Comply with performance metrics, handling cases in a timely manner and communicating with clients across the globe in a professional manner

Test production changes, coordinate with other support teams, perform configurations, and work with a variety of tools

Support security specialists and product teams in tracking security recommendations, control assessments, audits, and compliance reviews, ensuring documentation and remediation follow-ups

Data Privacy Compliance: Ensured all visa-related data handling adhered strictly to EU data privacy regulations (GDPR), safeguarding applicants' sensitive information.

EU Visa Application Processing: Managed and processed visa applications through the EU Visa Application System, ensuring accuracy and compliance with EU guidelines.

Organized and maintained secure records for all applications, implementing data protection measures to prevent unauthorized access or breaches

Collaborated with EU authorities and internal departments to address compliance requirements and resolve application queries efficiently

Monitored and enforced strict data security protocols to protect applicant information and maintain confidentiality in line with EU policies